COGNIZANT (CTS) : Process Specialist

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Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world.

# PROCESS SPECIALIST – DATA
# Bangalore, Karnataka, India
# Job ID: 00037280611

Responsibilities:
# Quality Audits of android app decisions made by agents
# Audit decisions of onsite QA audits, Identify & report mismatch of decisions/results from onsite QA audits
# Report the audit results
# Conduct RCA and identify improvement opportunities for the program
# Reviews Onsite disputes and RCA errors
# Serve as policy experts on the production floor

Requirements:
# Passion for improving the user experience of Google Play store
# Ability to multitask and adapt to rapidly-changing environment and process changes
# Familiarity with basic Mac or Chrome 
# Familiarity with downloading apps from Google Play on the computer
# Experience using or supporting Android-based apps
# Quick learner with computer-based skills
# Strong QA skills
# Positive attitude about doing routine operations
# Knowledge and/or experience in internet, web-research, fraud investigation, risk management, advertising is a plus
# Should have 1 or 2 years of experience as per the requirement

# Employee Status : Full Time Employee
# Shift : Day Job
# Travel : No
# Job Posting : april 2 2020

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