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• Candidate has to respond to shipping related customer calls (bookings, quotations, supply requests, package status).
• Provide general advice and information to external customers regarding specific aspects of FedEx services, shipping solutions & requirements.
• Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.
• Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points.
• Resolves defined types of queries (which can be dealt with using limited technical expertise and available systems information).
Salary: INR 1,75,000 – 2,25,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 1 – 5 years
Interested candidates can walkin with updated resume & Govt ID.
Onyx building, 6th Floor,
Between Westin and Neetesh Hub,
North Main Road, Koregoan Park
Pune – 411001.
FedEX Express Transportation & Supply ChainServices is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days.
Contact Person: Esperance AlphonsoCategory Location: BPO / Call Center Walkins /IT Jobs /Networking Jobs