Genpact Walkin For Non Voice Process (0-5 years) in Hyderabad On 24th to 29th February 2020

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Company Name: Genpact

Job Location: Hyderabad

Experience: Freshers / 0 to 5 years

Job Type: Walkin

Job Category: BPO

Job Position: Non Voice Process (Process Associate, Customer Service)

No.of Openings: 150

Salary: Rs. 2,25,000 – 3,75,000/- per annum

Qualification: Any Graduation, Post Graduation

Job Description:

  • In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications
  • Shifts: 24/7.
  • Benefits: One Side Cab Facility+Monthly Incentives+Yearly Bonus.

Minimum Qualifications:

Preferred Qualifications:

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  • Previous experience in a customer service role chat/email/voice.
  • Effective probing skills and analyzing / understanding skills.
  • Analytical skills with customer centric approach.
  • Excellent proficiency with written English and with neutral English accent.
  • You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

  • Respond to customer queries and customers concern.
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies.
  • Reproduce customer issues and escalate product bugs.
  • Provide excellent customer service to our customers.
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Documents Required:

Walkin Date: 24th, 25th, 26th, 27th, 28th, 29th February 2020

Walkin Time: 11.00 AM to 2.00 PM

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Walkin Venue:

Phoenix Towers, Near Bharat Petroleum,
Land Mark: Opp to Green Bawarchi Hotel

Contact Person: Rishitha (6304768503) / Shivani (7702280319)

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